This information is only relevant if you use voice over internet protocol (VOIP) for your only phone service. On a recent fire call, RCVFD learned that not all VOIP phones can connect directly with local 911. We have talked with local experts at LETA 911 and were told that not all carriers offer 911 services. Also, some that do offer 911 service sometimes route those calls through a national call center.

So there are a couple of things we want to let you know about to make sure that you can get help when you need it.

1. Check with your carrier and ask if they provide 911 service & if they do, where are those calls routed.
2. You can test 911, but it is important that you stay on the line and let the dispatcher know it is a test. Do not hang up or they will perceive it as an emergency & call us out.
3. You can reach Larimer County Dispatch on their non-emergency number. You should program this number into your phone: (970) 416-1985. This number is how our neighbor was able to activate the emergency system when he realized 911 was not working on his VOIP phone.
4. Register with LETA 911 - they are critical in getting information out to our community in the event of an emergency when WE want to contact YOU.

As always, feel free to reach out if you have questions.